READ
ABOUT PEOPLES' POSITIVE ATTITUDE TOWARDS LIFE AND LEARN THE
MAGIC OF NOT GIVING UP EVEN WHEN THE GOING GETS TOUGH.
A
Million Dollar Lesson
A cab driver taught me a
million dollar lesson in customer satisfaction and expectation.
Motivational speakers charge thousands of dollars to impart his kind of
training to corporate executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client.
Time was of the essence and my plan included a quick turnaround trip
from and back to the airport. A spotless cab pulled up. The driver
rushed to open the passenger door for me and made sure I was comfortably
seated before he closed the door. As he got in the driver's seat, he
mentioned that the neatly folded Wall Street Journal next to me was for
my use. He then showed me several tapes and asked me what type of music
I would enjoy. Well! I looked around for a "Candid Camera!" Wouldn't
you? I could not believe the service I was receiving! I took the
opportunity to say, "Obviously you take great pride in your work. You
must have a story to tell."
"You bet," he replied, "I used to be in Corporate America. But I got
tired of thinking my best would never be good enough. I decided to find
my niche in life where I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars,
being of service and feeling like I have done a full day's work and done
it well. I evaluate my personal assets and... wham! I became a cab
driver. One thing I know for sure, to be good in my business I could
simply just meet the expectations of my passengers. But, to be GREAT in
my business, I have to EXCEED the customer's expectations! I like both
the sound and the return of being 'great' better than just getting by on
'average'"
Did I tip him big time? You bet! Corporate America's loss is the
travelling folk's friend!
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